Our client is an established and expanding IT Managed Service Provider (MSP), supporting a wide range of clients across the UK. This role offers exposure to diverse technologies, hands-on technical experience, and structured career progression from day one, including the potential to develop into a 2nd Line Support role.
You’ll join a collaborative and professional team where your growth is invested in and your contribution genuinely valued.
Key Responsibilities
- Providing 1st line IT support via phone, remote tools, and face-to-face support
- Troubleshooting and resolving technical issues efficiently within agreed SLAs
- Configuring and setting up hardware including PCs, laptops, Macs, and mobile devices
- Supporting networking and connectivity issues across client sites
- Maintaining accurate technical documentation and ticket updates
- Visiting client sites when required to assist with IT support and installations
What We’re Looking For
- Ideally 1–2 years’ experience in a 1st Line IT Support role within an IT Managed Service Provider (MSP) environment
- Good working knowledge of:
- Windows
- Microsoft 365
- Azure
- Google Workspace
- Apple macOS
- Basic networking knowledge including routers and patching
- Strong problem-solving skills and a proactive approach
- Excellent communication and organisational abilities
- Ability to manage multiple tasks effectively in a busy environment
- Full UK driving license and access to a vehicle during working hours
What’s On Offer
- Competitive salary of £30,000 – £35,000 DOE
- Structured training and development pathways
- Clear progression opportunities, including the potential to develop into a 2nd Line Support role
- Birthday day off every year
- Company events and team culture initiatives
- Pension scheme
- Private healthcare benefits including discounted gym memberships and well being support
- Annual bonus scheme
- Monday to Friday working hours (08:30 – 17:30)
- Potential for hybrid/remote working in the future following successful on boarding and development
