TLB Consulting are delighted to be recruiting on behalf of a highly regarded local business within the Professional Services sector, who are looking to appoint an organised and proactive Operations Coordinator to join their growing team.
This is a pivotal role within the business, acting as the central point of coordination across teams while also being a key contact for clients. It’s an opportunity for someone who thrives in a structured environment, enjoys taking ownership, and wants to play a key part in supporting a high-performing, client-focused team.
The Role
The Operations Coordinator plays a central role in ensuring the smooth day-to-day running of the business. As the first point of contact for many clients and a key internal coordinator, this position is critical in shaping both the client experience and overall operational efficiency.
This role would suit someone who is highly organised, dependable, and proactive—someone who takes pride in creating structure, maintaining control, and supporting those around them.
Key Responsibilities
- Act as the primary point of contact for incoming client communications, ensuring all calls, messages, and enquiries are handled promptly and professionally
- Coordinate internal activities, maintaining visibility across the office to ensure nothing is overlooked
- Prepare for meetings, manage documentation, and support the flow of information across teams
- Proactively anticipate team and client needs, taking initiative without needing direction
- Support workflows and assist in managing deadlines, enabling accountants, payroll specialists, and managers to focus on their core responsibilities
- Maintain accurate organisation and handling of documents and client information
- Liaise closely with the delivery team and Client Portfolio Leads, acting as a central coordination point
- Manage and support the wider Support Team
- Ensure all client interactions reflect a professional, responsive, and well-managed business
- Drive continuous improvement by identifying opportunities to streamline processes and optimise systems
Key Skills & Attributes
- Highly organised with strong attention to detail
- Proactive and forward-thinking approach
- Reliable and accountable, with a strong sense of ownership
- Clear and professional communicator
- Calm under pressure, able to bring structure to a busy environment
- Collaborative team player with leadership capability
- Focused on adding value, improving processes, and reducing pressure on others
Systems knowledge: Xero, CCH, Office 365
What’s on Offer
- Annual bonus
- Ongoing training and development (both technical and soft skills)
- Minimum 23 days’ holiday + bank holidays (rising to 25 with service/grade)
- Additional day’s leave for your birthday
- Death in service cover
- Agile working options
- Company pension scheme
- NHS top-up personal health cash plan
